Course objectives:

• Conveys commitment to management decisions and company policies even if unpopular
• Energizes others by clarifying the broader purpose and mission of their work
• Motivates others through own sense of can do spirit commitment and optimism
  Encourages others to exceed performance standards
• Conveys confidence in others ability to do their best
• Reinforces progress and performance creating positive fillings and incentive for further accomplishments

Course Outlines:

• Leadership
  • Functions of Management
  • Knowledge, Skills & Competencies
  • Traits of a Leader
  • Leadership Attributes
  • Situational Leadership
  • The Equity theory
  • The Contingency theory
• Understanding how Teams Work
  • Defining Teamwork
  • Elements of a Good Team
  • Advantages of Team Work
  • Types of Teams
  • Matching Team to Task
  • Analyzing Team Roles
• Setting up a Team
  • The Forming -Storming -Norming -Performing Stages
  • Setting Team Goals
  • Role of the Team Leader
  • Providing Support for a Team and Establishing Trust
  • Factors Affecting Team Cohesion
  • Establishing Effective Communications within the Team
  • Monitoring Team Performance
• Resolving Team Conflict
  • Defining Conflict
  • Recognizing and Verifying Conflict
  • How to Deal with Team Conflict
  • How to Benefit from Team Conflict
  • Strategies in Dealing with Team Conflict
  • The Sociometric Approach

Who can benefit?

• Team Leaders
• Supervisors
• Managers

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