Conveys personal conviction works through resistance addresses concerns of others persuades others gaining their support and commitment

Course objective

• Conveys personal conviction and enthusiasm for ideas
• Provides logical arguments with a sound rationale for ideas
• Demonstrates how own views address the unit’s or plant’s needs
• Links ideas to others concerns interests and needs
• Works through resistance and objections
• Gains support and commitment form others

Course outline

•  Understanding Persuasion & Influence
  • Understanding the differences between persuasion, influence and manipulation
  • Recognizing your power and influence
  • Are you using influence effectively?

• Preparing To Persuade & Influence
  • Push vs pull techniques
  • Assertive and responsive behaviors
  • Power sources in seeking to influence
  • Reactions to power and influence

• Building Trust & Rapport
  • Seeing things from others’ perspectives
  • Communicating with confidence – verbal and non-verbal
  • Effective questioning techniques
  • Identifying values and motivations of others
  • Listening skills and overcoming barriers to active listening

• Influencing Techniques
  • Understanding the different influencing styles
  • What is your natural style and how can you maximise upon this?
  • Using storytelling to strengthen your case
  • Influencing when you have no direct authority
  • Dealing with resistance to influence

Who should attend?

• Anyone interested in learning important influencing skills

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