Initiates and develops relationships with people show interest in and understanding of others needs and concerns shows and fosters respect and appreciation for each person whatever their views perspective or interests tactfully expresses disagreement

Course objective

• Initiates interactions and establishes rapport with others
• Develops effective working relationships with others ( staff, peers, supervisors , customers )
• Works cooperatively with others despite difference in values cultures or opinions
• Shows an awareness of or sensitivity to the needs concerns and perspectives of others
• Treats people with respect and fairness ( eg , is open minded , nonjudgmental )
• Tactfully expresses disagreement
• Addresses disagreement or conflict in a direct nad straight forward manner
• Identifies areas of agreement and builds consensus around them

Course outline

• Understand buyer behavior.
• Understand your customer's decision making processes.
• Add value to your customers.
• Understand the value proposition and how it offers win/win outcomes.
• Develop rapport with customers.
• Actively listen and use questioning skills to understand customer's needs better.
• Use laddering techniques to understand buyer motivation.
• Position the value of the product or service rather than the price.
• Communicate better with different cultures.
• Communicate better with different generations, different personalities and different generations.
• Implement CRM strategies to develop long-term relationships.
• Have confidence asking for referral business.
• Build levels of trust in the relationship.
• Build better win/win relationships with stakeholders.

 Who should attend?

• Employees, Supervisors, Team Leaders, Senior Managers or CEO's.

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