Course Objectives

• Understand of the philosophy of TQM
• Understand cost of quality concepts
• Understand how to use the quality management system in all parts of his organization
• Understand quality improvement process
• Understand Basic quality methods (check sheets, cause and effect diagrams, Pareto diagrams)

Who Can Benefit?

• Individuals aspiring to careers in quality assurance and/or quality management, executives and managers who recognize the need to change and improve the quality performance of their organizations

Course Outline:

• The World of Quality Management

• The Philosophy of Quality
• The Structure of Quality
• Quality systems
• The Norm ISO 9000:2000
• The impact of KAIZEN
• The TQM Approach

• The philosophy and underlying principles of TQM.
• The key elements of TQM.

• Tools and Methods
•  The Economy of Quality Management
• The approach
• The Documentation

• Quality Management and Leadership

• Responsibilities and Structures
• Audits
• Goals and Approaches
• Audits and their variations

•  Checklists and Tools
• Conducting Audits

• The Expert Focus
• The Psychological Approach
• The Leaders Challenge

• Reports and Communication

• Reporting to the Management
• Correctional Steps
• Follow up
• Communication to the Staff - Shop floor

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