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Quality Customer Service For Supervisors And Managers
Course Objectives.
- Understand Costs of satisfaction vs. unsatisfaction
- Lead Change as a tool for leading teamwork and motivating customers
- Create Supportive, less stressed work environment
- Customer-oriented leadership
Who Can Benefit?
- Supervisors and managers who lead a customer service team
Course Outline
- What is Quality Customer service;
- Developing targets and processes
- Allocating priorities
- Costs of Customer Satisfaction vs. Dissatisfaction
- Change as a Tool for Leading Teamwork and Motivating Customers
- Supportive, Less Stressed Work Environment
- Customer-Oriented Leadership
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