Course Objectives:

• In attending this seminar, Delegates will be able to:
• Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
• Practice the techniques and skills demonstrated on the event
• Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
• Build an approach that suits their own individual style and workplace
• Work under pressure to achieve objectives

Who Can Benefit?

• Secretaries

Course Outlines:

• The Office Manager / Executive Assistant role

• Identifying common issues and challenges
• Setting Personal objectives
• What makes you indispensable?
• Proactive versus passive Support

• Setting and Meeting Objectives

• Planning skills
• Project management approaches for support staff
• Managing time
• Strategies for managing change
• Identifying and dealing with Pressure Points
• Implementing Action Plans

• Resource and Team Management

• Allocating human resource to tasks and projects
• Monitoring performance team and self
• Team Appraisals and Reviews
• Embedding a new team member effectively
• Managing team issues
• Coaching techniques
• Disciplinary issues
•  Prioritization approaches and techniques

• Communications

• Improving communications within an existing team
• Oral and listening skills
• Reporting to Management
• Negotiation skills and techniques
• Managing difficult people
• Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
• Can you say No?

• The Working Day

• Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
• Identifying an approach and style that suits you as an individual
• Reporting to Management presentation and negotiation techniques
• Personal Action Plan

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