Course Objectives

• Understand how to develop their role
• Learn how to write more effective correspondence
•  Learn how to give memorable presentations
• Learn ways to manage their manager
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

Who Can Benefit?

• Executive Assistants, Personal Assistants and Administrative staff

Course Outline 

• Building on existing skills

• What is your role?
• Organizational skills
• Planning and prioritizing
• Time management under pressure
• Customer service skills and telephone techniques

• Developing the role

•  Discuss how you can expand your knowledge of the business
• Ways to become more proactive
• Take some control over your work load
• Cope with and take advantage of change in your work environment
• Goal setting

• The importance and value of communication skills

• Why are communication skills so important?
• Discuss ways to improve your confidence
• Talk about how to be more assertive in the workplace
• Improve your listening skills
• Write more effective business letters and e-mails
• Learn how to structure reports
• Tips to giving excellent presentations

• Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Your working style
• Understand how to be effective in meetings
• Working as a team
• Learn to delegate
• Using your skills to enable your manager to concentrate on his/her priorities

• Interpersonal intelligence

• Understanding people
• Expressing yourself with clarity
•  Asserting your needs
• Giving and receiving feedback
• Influencing skills
• Resolving conflict
• Being a team player
• Being flexible

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