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Methods Of Using Modern Technology In Administrating
Course Objective
- Understanding the roles of Office Administrator and Personal Assistant
- How you can Managing Time and Stress
- Gain Communication Skills
- Desk Management
- Written communication Skills
- Supervising administrative staff
Who Can Benefit
- Office administrators
- Supervisors of clerical and administrative staff
- Executive secretaries and Personal Assistants
Course Outline
The Office Administrator & Personal Assistant’s Roles
- The competence model and the competencies of effective Office Administrators, Executive Secretaries and Personal Assistants
- Organizational structures and cultures
- Managing working relationships
Managing Time and Stress
- Time stealers and personal style
- Helping others manage time
- Managing interruptions and access
- Planning and priority setting
- Daily routines
- Introduction to project management techniques
- Monitoring progress
- Dealing with crises
- Understanding and managing stress in self and others
Communication Skills
- Avoiding communication breakdown
- Listening skills
- Assertiveness
- Managing requests
- Managing conflict
- Giving and receiving delegation
- Constructive criticism skills
- Meetings
Desk Management
- Office layout and ergonomics
- Information systems
- Managing the paper load
- Getting the best from e-mail and office technology
Written communication Skills
- Report and letter writing
- Taking notes and writing minutes
- Editing and proof-reading skills
Supervising administrative staff
- Motivating
- Coaching and training staff
- Appraisal
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