Course Objectives

• Consider the different approaches to management within organizations
• Study different ways of planning work to maximize efficiency
• Developing an understanding of his organization and the environment within which it operates
• Plan his own continuous professional development
• Learn effective ways of managing individuals
• Learn how to effectively lead meetings and briefings
• Developing his ability to prepare and deliver professional presentations
• Understand the supervisory principles & philosophy
• Recognize your strengths and growth opportunities as a manager.
• Recognize the four behavioral styles and how to coach each.
• Capitalize on your style for more effective communication.
• Delegate tasks to others.
• Set SMART goals for yourself and others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Counsel an employee who is not performing up to expectations.
• Illustrate the impact of body language and voice tones on communication.
• List tactics for dealing with difficult behaviors

Who Can Benefit

• Middle-level managers responsible for managing other managers and/or professional staff Experienced professionals in roles equivalent to middle management who want to build on their understanding of how management

Course content

• Managing Yourself
• The Role of the Manager
  • What do effective managers do?
  • Action centered leadership
  • Management v Leadership
• Communication and presentation skills
  • What makes someone difficult
  • The communication process
  • Effective communication
  • Communication impact
  • Verbal communication
  • Non verbal communication
  • Body Language
• Time Management
  • Typical procrastinators & time wasters
  • What am I here for?
  • Establishing priorities
  • The Time Management Grid
  • Principles for effective personal time management
• Decision Making
• Managing Others
• Delegation
  • What is delegation
  • Do you need to delegate more?
  • The advantages of delegation
  • Why managers don't delegate
  • What to delegate
• Performance Management Appraisal
• Conflict Management
  • Identifying the different types of conflict & problems
  • How do I handle conflict?
  • Conflict management styles
  • Systematic approach to managing conflict and solving problems
  • Skills / attributes for managing conflict
• Motivation
  • Some well established theories of motivation
  • Team briefing

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