Course outline

• Good Manager, Bad Manager - What Do You Want to Be?
• What can sabotage achieving success in a supervisory role
• Techniques for gaining the respect of former coworkers and setting appropriate boundaries
• Importance
• Elements ,Methods
• Obstacles
• How to Recognize your Communication Ability
• How to adjust and coach for better communication
• The Process of Verbal Communication
• Definitions and barriers
• Verbal and non-verbal Behavior
• One-way versus two-way Communication
• The Importance of Listening
• Listening Versus Hearing
• Ten Tips to improve Listening Skills
• Dealing with Different Personalities:
• Ways to Cultivate Relationship and Resolve Conflict
• Identify the types of difficult people
• Understand why difficult people are difficult
• Deal with difficult people
• Use your communication skills to:
  • Control your behavior
  • Select appropriate ways of behaving
  • Influence others behavior
  • Give and receive feedback
  • Improve performance and manage
  • Carry out disciplinary procedures and interviews
  • Action plan of how to deal

Who Can Benefit?

• Those who want to improve their communication skills, analysts, customer service and support personnel, & managers

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