The Art Of Dealing With Others

Course outline

  • Good Manager, Bad Manager - What Do You Want to Be?
  • What can sabotage achieving success in a supervisory role
  • Techniques for gaining the respect of former coworkers and setting appropriate boundaries
  • Importance
  • Elements ,Methods
  • Obstacles
  • How to Recognize your Communication Ability
  • How to adjust and coach for better communication
  • The Process of Verbal Communication
  • Definitions and barriers
  • Verbal and non-verbal Behavior
  • One-way versus two-way Communication
  • The Importance of Listening
  • Listening Versus Hearing
  • Ten Tips to improve Listening Skills
  • Dealing with Different Personalities:
  • Ways to Cultivate Relationship and Resolve Conflict
  • Identify the types of difficult people
  • Understand why difficult people are difficult
  • Deal with difficult people
  • Use your communication skills to:
    • Control your behavior
    • Select appropriate ways of behaving
    • Influence others behavior
    • Give and receive feedback
    • Improve performance and manage
    • Carry out disciplinary procedures and interviews
    • Action plan of how to deal

Who Can Benefit?

  • Those who want to improve their communication skills, analysts, customer service and support personnel, & managers

Code Courses Title Date Venue Price Request
CM03 The Art Of Dealing With Others
01 Dec to 05 Dec 2018 Dubai contact us
01 Jul to 05 Jul 2018 Istanbul contact us
06 Oct to 10 Oct 2018 Sharm El-Sheikh contact us

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