• Delegates work with appropriate guidance, ensures work is completed using the basic principles of supervision addresses performance issues takes responsibility for staff monitors progress

Course objective

• Established and communicates clear priorities to staff
• Delegates clear assignments to others providing and appropriate level of guidance and instruction
• Provides appropriate responsibility and authority for staff to effectively complete assignments
• Holds staff accountable for successful completion of assignments
• Communicates consequences of not achieving expected results
• Directly and promptly address performance issues when goals are not met 

Course outline

• Basics of Management
  • Functions of Management
  • The Managerial Skills
  • The Challenges Facing Management
  • Styles of Management
  • The Changing Role of Management
• Roles and Responsibilities of Supervision
  • Roles of a Supervisor
  • Traits of a Successful Supervisor
  • Styles of Supervision
  • Tips to the Supervisor
  • What the Supervisor Rewards

• Supervisory Skills
  • Effective Communications
  • Managing Meetings
  • Problem-Solving and Decision-Making
  • Team-Building
  • Objective Setting
  • Time Management
  • Delegation 
  • Motivation

Who should attend?

• Direct staff and delegate

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