Course Outline:

• Opening and Pre-test
• Communication and moving from fear to commitment
• Change management plan
• The change management process and key activities
• The impact of change on key human resources systems
• Assessing the results achieved and impact on change
• Working with Others
• Creating Successful Working Partnerships
• Motivating Yourself and Others
• Difficult People and Situations
• Managing Difficult Situations
• Influencing Skills
• Models of Communication & Building Rapport
• Creating Win/Win Solutions
• Assessing Your Team Qualities
• The advantages of working in a team
• Interpersonal communication within the team
• Character of team leader
• How to use the team time effectively
• Practical Cases

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