Course Objective

• Develop the skills & understand the best method deal and provide services to Significant Customer
• Identification with the scientific concepts to understand of behavior the Significant Customer
•   How to achieve total customer satisfaction
• Connecting the ideas to create added value for the  Significant Customer
•   applications of excellence in the service of Significant Customer
• Direct and control the service of Significant Customer 
• Preparation to deal with new patterns of Significant Customer 

Who Can Benefit?

• Supervisors, managers, employment in customer service team

Course content

• The basic concepts to serve Significant Customer
• Activity planning to deal with Significant Customer
• The Benefits of Excellent Service
• The nature of the service for Significant Customer
• Management skills of Significant Customer
• Managing Significant Customer Expectations
• Standards and the basics of quality service provider to Significant Customer
• The importance of Significant Customer of the institution (CORE).
• The importance of raising the level of the degree of satisfaction of Customer Satisfaction
• The importance of gaining the loyalty of Significant Customer
•   Service exhaustive (does not expect)
•   The principles of psychiatry of behavior Significant Customer
• Skills to interact with Significant Customer
• Means of effective communication with Significant Customer
• Handling the objections satisfaction of Customer
• Vocabulary, Telephone, and E-mail
•  Dealing with Difficult Customers
• Experience in dealing with Significant Customer

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