Course objective

• How to Designing & Implementing the right sales process for your business?
• Writing Sales Letters
• Different approaches to meet prospective customers
• Asking the right questions
• Preparing quotations
• Presenting products and services
• Turning features into benefits
• Recognizing buying signals
• How to close a sale?

Who can benefit?

• sales & sales support personnel  & sales managers

Course outline

• Developing a Sales Process
• Designing the right sales process for your business
• Introducing yourself to prospective customers
• Written approaches
• Telephone Techniques
• Face to Face meetings
• Asking the right Questions
• Establishing customer needs & wants
• Presenting your products and services
• Preparing quotations
• Presenting your proposal
• Selling the features and benefits
• Overcoming objections 
• Recognizing buying signals 
•  How to close a sale (selecting the appropriate method)
• Effective Communication Skills
• The psychology of selling
• Why we buy
• Listening skills
• Non verbal communication
• Body language
• Upping your verbal & vocal skills
• Add power to your words.
•  Understanding and using suggestion,
• Multi Sensory communication
• Persuasion
• How to develop and demonstrate enthusiasm

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