Quality Customer Service For Supervisors And Managers

Course Objectives.

  • Understand Costs of satisfaction vs. unsatisfaction
  • Lead Change as a tool for leading teamwork and motivating customers
  • Create Supportive, less stressed work environment
  • Customer-oriented leadership

Who Can Benefit?

  • Supervisors and managers who lead a customer service team

Course Outline

  • What is Quality Customer service;
  •  Developing targets and processes
  • Allocating priorities
  • Costs of Customer Satisfaction vs. Dissatisfaction
  • Change as a Tool for Leading Teamwork and Motivating Customers
  • Supportive, Less Stressed Work Environment
  • Customer-Oriented Leadership

 

Code Courses Title Date Venue Price Request
MK03 Quality Customer Service For Supervisors And Managers
07 Oct to 11 Oct 2018 cairo contact us
02 Dec to 06 Dec 2018 Istanbul contact us

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