Customer Relation Management

Course Objectives

  • Describe the key points of building customer relationship
  • Gain full understanding of customer behaviors to maximize customer profitability
  • Predictive modeling skills to help you accurately target your customer base for more effective marketing campaigns

Who Can Benefit

  • Middle- and senior-level managers.

Course Outline

  • Achieving Sustainable Competitive Advantage through CR Management
  • Overview of CRM
  • Developing a Customer Strategy
  • Customer Lifecycle Management and Lifetime Value
  • Motivating People to Care for Customers
  • Measuring Customer Satisfaction
  • Dealing With Customers Face to Face, The Essential Skills & Attitudes

Code Courses Title Date Venue Price Request
MK02 Customer Relation Management
07 Oct to 11 Oct 2018 Dubai contact us
02 Dec to 06 Dec 2018 Sharm El-Sheikh contact us

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