Customer Relation Management

Course Objectives

  • Describe the key points of building customer relationship
  • Gain full understanding of customer behaviors to maximize customer profitability
  • Predictive modeling skills to help you accurately target your customer base for more effective marketing campaigns

Who Can Benefit

  • Middle- and senior-level managers.

Course Outline

  • Achieving Sustainable Competitive Advantage through CR Management
  • Overview of CRM
  • Developing a Customer Strategy
  • Customer Lifecycle Management and Lifetime Value
  • Motivating People to Care for Customers
  • Measuring Customer Satisfaction
  • Dealing With Customers Face to Face, The Essential Skills & Attitudes

Code Courses Title Date Venue Price Request
MK02 Customer Relation Management
07 Apr to 11 Apr 2018 Istanbul contact us
05 Aug to 09 Aug 2018 cairo contact us
07 Oct to 11 Oct 2018 Dubai contact us
02 Dec to 06 Dec 2018 Sharm El-Sheikh contact us

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