Customer Relation Management

Course Objectives

  • Describe the key points of building customer relationship
  • Gain full understanding of customer behaviors to maximize customer profitability
  • Predictive modeling skills to help you accurately target your customer base for more effective marketing campaigns

Who Can Benefit

  • Middle- and senior-level managers.

Course Outline

  • Achieving Sustainable Competitive Advantage through CR Management
  • Overview of CRM
  • Developing a Customer Strategy
  • Customer Lifecycle Management and Lifetime Value
  • Motivating People to Care for Customers
  • Measuring Customer Satisfaction
  • Dealing With Customers Face to Face, The Essential Skills & Attitudes

Code Courses Title Date Venue Price Request
MK02 Customer Relation Management
02 Dec to 06 Dec 2018 Sharm El-Sheikh contact us
02 Feb to 06 Feb 2019 cairo Contact us
15 Jun to 19 Jun 2019 Dubai Contact us
03 Aug to 07 Aug 2019 Istanbul Contact us
02 Nov to 06 Nov 2019 Beirut Contact us

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