Quality Customer Service

Course Objectives.

  • Proactive towards service delivery problems
  • Increase daily effectiveness with customers
  • Create meaningful dialogue with his boss
  • Respond easily to change
  • Play a leadership role in creating change

Who Can Benefit?

  • Senior-level customer service representatives who have the responsibility for decision-making

Course Outline

  • Customer Communication
  • Developing Talking and Listening Skills
  • Non-verbal Communication
  •  The Persuasive Formula
  • How and When to be Assertive
  • Customer loyalty: the Five Key steps to Gain Customers Loyalty
  • Customer complaints: Six Steps to Deal with these Complaints
  • Leadership and Change Management

Code Courses Title Date Venue Price Request
MK01 Quality Customer Service
01 Jul to 05 Jul 2018 Sharm El-Sheikh contact us
02 Sep to 06 Sep 2018 cairo contact us
02 Dec to 06 Dec 2018 Istanbul contact us

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