Quality Customer Service

Course Objectives.

  • Proactive towards service delivery problems
  • Increase daily effectiveness with customers
  • Create meaningful dialogue with his boss
  • Respond easily to change
  • Play a leadership role in creating change

Who Can Benefit?

  • Senior-level customer service representatives who have the responsibility for decision-making

Course Outline

  • Customer Communication
  • Developing Talking and Listening Skills
  • Non-verbal Communication
  •  The Persuasive Formula
  • How and When to be Assertive
  • Customer loyalty: the Five Key steps to Gain Customers Loyalty
  • Customer complaints: Six Steps to Deal with these Complaints
  • Leadership and Change Management

Code Courses Title Date Venue Price Request
MK01 Quality Customer Service
02 Dec to 06 Dec 2018 Istanbul contact us
05 Jan to 09 Jan 2019 cairo Contact us
06 Apr to 10 Apr 2019 Dubai Contact us
06 Jul to 10 Jul 2019 Istanbul Contact us
05 Oct to 09 Oct 2019 Sharm El-Sheikh Contact us

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