Quality Customer Service

Course Objectives.

  • Proactive towards service delivery problems
  • Increase daily effectiveness with customers
  • Create meaningful dialogue with his boss
  • Respond easily to change
  • Play a leadership role in creating change

Who Can Benefit?

  • Senior-level customer service representatives who have the responsibility for decision-making

Course Outline

  • Customer Communication
  • Developing Talking and Listening Skills
  • Non-verbal Communication
  •  The Persuasive Formula
  • How and When to be Assertive
  • Customer loyalty: the Five Key steps to Gain Customers Loyalty
  • Customer complaints: Six Steps to Deal with these Complaints
  • Leadership and Change Management

Code Courses Title Date Venue Price Request
MK01 Quality Customer Service
02 Sep to 06 Sep 2018 cairo contact us
02 Dec to 06 Dec 2018 Istanbul contact us

© 2017 Powered by http://www.pioneereg.net