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ITIL V3 foundation
Course content
- Introduction to ITIL v3
- What is Service Management?
- What is ITIL?
- Service Desk
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Service Level Management
- IT Service Continuity Management
- Continual Service Improvement
- Process Cross Reference
- Qualifications & Related Standards
- Further Guidance and Contact Points
- Best Practice within ITIL
- Financial Management For IT Services
- Availability & Capacity Management
- Incident & Problem & Configuration Management
- Change & Release Management
- About the Partnership
- prepared to take the Foundation Certificate
- ITIL v3 exam details
- How come and ways to answer
- ITIL v3 models exam
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