ExecutiIve Assistant

Course Objectives

  • Effective Communication
  • Problem-Solving and Decision-Making Model
  • Teams and decision-making
  • Dealing with Difficult People
  • Time and Stress Management
  • Organizing Meeting

Who Can Benefit?

  • Executives Secretaries

Course Outline:

  • Effective Communication
  • What is communication?
  • Communication barriers
  • Use body language effectively
  • Problem-Solving and Decision-Making Model
  • The key steps in the problem-solving and decision-making model
  • The purpose and benefits of each step in the model
  • Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
  • Teams  and decision-making
  • Different strategies that can be used in decision-making
  • The appropriate decision-making strategies in different situations
  • Dealing with Difficult People
  • Identify the types of difficult people
  • Why difficult people are difficult
  • Deal with difficult people
  • Use your communication skills to:
  • Give and receive feedback effectively
  • Improve performance and manage others
  • Carry out disciplinary procedures and interviews
  • Action plan of how to deal effectively with difficult people and get results
  • Time and Stress Management
  • Analyze time usage.
  • Work prioritizing and scheduling
  • Travel arrangements.
  • How to use telephone.
  • Organizing Meeting
  • What makes good meetings good / bad meetings bad?
  • Obstacles to meeting effectiveness
  • Key Characteristics of an effective meeting
  • Meeting rules
  • Meeting process
  • Agenda setting
  •  Meeting evaluation
  •  Meeting room
  •   Recording devices

Code Courses Title Date Venue Price Request
OP07 ExecutiIve Assistant
20 Oct to 24 Oct 2018 Dubai contact us
15 Dec to 19 Dec 2018 Sharm El-Sheikh contact us

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