Course Objectives

• Effective Communication
• Problem-Solving and Decision-Making Model
• Teams and decision-making
• Dealing with Difficult People
• Time and Stress Management
• Organizing Meeting

Who Can Benefit?

• Executives Secretaries

Course Outline:

• Effective Communication

• What is communication?
• Communication barriers
• Use body language effectively

• Problem-Solving and Decision-Making Model

• The key steps in the problem-solving and decision-making model
• The purpose and benefits of each step in the model
• Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems

• Teams  and decision-making

• Different strategies that can be used in decision-making
• The appropriate decision-making strategies in different situations

• Dealing with Difficult People

• Identify the types of difficult people
• Why difficult people are difficult
• Deal with difficult people
• Use your communication skills to:
• Give and receive feedback effectively
• Improve performance and manage others
• Carry out disciplinary procedures and interviews
• Action plan of how to deal effectively with difficult people and get results

• Time and Stress Management

• Analyze time usage.
• Work prioritizing and scheduling
• Travel arrangements.
• How to use telephone.

• Organizing Meeting

• What makes good meetings good / bad meetings bad?
• Obstacles to meeting effectiveness
• Key Characteristics of an effective meeting
• Meeting rules
• Meeting process
• Agenda setting
•  Meeting evaluation
•  Meeting room
•   Recording devices

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