Course Objectives

• Effective Communication
• Problem-Solving and Decision-Making Model
• Teams and decision-making
• Dealing with Difficult People
• Time and Stress Management
• Organizing Meeting

Who Can Benefit?

• Executives Secretaries

Course Outline:

• Effective Communication

• What is communication?
• Communication barriers
• Use body language effectively

• Problem-Solving and Decision-Making Model
• The key steps in the problem-solving and decision-making model
• The purpose and benefits of each step in the model
• Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
• Teams  and decision-making
  • Different strategies that can be used in decision-making
  • The appropriate decision-making strategies in different situations
• Dealing with Difficult People
  • Identify the types of difficult people
  • Why difficult people are difficult
  • Deal with difficult people
  • Use your communication skills to:
  • Give and receive feedback effectively
  • Improve performance and manage others
  • Carry out disciplinary procedures and interviews
  • Action plan of how to deal effectively with difficult people and get results
  • Time and Stress Management
  • Analyze time usage.
  • Work prioritizing and scheduling
  • Travel arrangements.
  • How to use telephone.
• Organizing Meeting
  • What makes good meetings good-bad meetings bad?
  • Obstacles to meeting effectiveness
  • Key Characteristics of an effective meeting
  • Meeting rules
  • Meeting process
  • Agenda setting
  • Meeting evaluation
  • Meeting room
  • Recording devices
     

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