Executives Secretaries Skills

Course Objectives

  • Effective Communication
  • Problem-Solving and Decision-Making Model
  • Teams and decision-making
  • Dealing with Difficult People
  • Time and Stress Management
  • Organizing Meeting

Who Can Benefit?

  • Executives Secretaries

Course Outline:

  • Effective Communication
  • What is communication?
  • Communication barriers
  • Use body language effectively
  • Problem-Solving and Decision-Making Model
  • The key steps in the problem-solving and decision-making model
  • The purpose and benefits of each step in the model
  • Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
  • Teams  and decision-making
    • Different strategies that can be used in decision-making
    • The appropriate decision-making strategies in different situations
  • Dealing with Difficult People
    • Identify the types of difficult people
    • Why difficult people are difficult
    • Deal with difficult people
    • Use your communication skills to:
    • Give and receive feedback effectively
    • Improve performance and manage others
    • Carry out disciplinary procedures and interviews
    • Action plan of how to deal effectively with difficult people and get results
    • Time and Stress Management
    • Analyze time usage.
    • Work prioritizing and scheduling
    • Travel arrangements.
    • How to use telephone.
  • Organizing Meeting
    • What makes good meetings good-bad meetings bad?
    • Obstacles to meeting effectiveness
    • Key Characteristics of an effective meeting
    • Meeting rules
    • Meeting process
    • Agenda setting
    • Meeting evaluation
    • Meeting room
    • Recording devices

Code Courses Title Date Venue Price Request
OP06 Executives Secretaries Skills
15 Dec to 19 Dec 2018 cairo contact us
27 Apr to 01 May 2019 cairo Contact us
27 Jul to 31 Jul 2019 Dubai Contact us
26 Oct to 30 Oct 2019 Istanbul Contact us
28 Dec to 31 Dec 2019 Beirut Contact us

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