Executives Secretaries Skills

Course Objectives

  • Effective Communication
  • Problem-Solving and Decision-Making Model
  • Teams and decision-making
  • Dealing with Difficult People
  • Time and Stress Management
  • Organizing Meeting

Who Can Benefit?

  • Executives Secretaries

Course Outline:

  • Effective Communication
  • What is communication?
  • Communication barriers
  • Use body language effectively
  • Problem-Solving and Decision-Making Model
  • The key steps in the problem-solving and decision-making model
  • The purpose and benefits of each step in the model
  • Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
  • Teams  and decision-making
    • Different strategies that can be used in decision-making
    • The appropriate decision-making strategies in different situations
  • Dealing with Difficult People
    • Identify the types of difficult people
    • Why difficult people are difficult
    • Deal with difficult people
    • Use your communication skills to:
    • Give and receive feedback effectively
    • Improve performance and manage others
    • Carry out disciplinary procedures and interviews
    • Action plan of how to deal effectively with difficult people and get results
    • Time and Stress Management
    • Analyze time usage.
    • Work prioritizing and scheduling
    • Travel arrangements.
    • How to use telephone.
  • Organizing Meeting
    • What makes good meetings good-bad meetings bad?
    • Obstacles to meeting effectiveness
    • Key Characteristics of an effective meeting
    • Meeting rules
    • Meeting process
    • Agenda setting
    • Meeting evaluation
    • Meeting room
    • Recording devices

Code Courses Title Date Venue Price Request
OP06 Executives Secretaries Skills
20 Oct to 24 Oct 2018 Sharm El-Sheikh contact us
15 Dec to 19 Dec 2018 cairo contact us

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