Excellence In Secretaries & Office Managers

Course Objectives

  • Define and understand the role of the office manager executive secretaries.
  • Acquire time management skills required for better office productivity.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

Who Can Benefit?

  • Administrators, assistant administrators, executive secretaries, office managers

Course Outline

  • The Role of the Office Manager/ executive secretaries
  • Perception Versus Reality
  • Competencies Required for Success
  • Effective Communication Skills
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Written Communication
  • Style
  • Layout
  • Clear Writing
  • Proof Reading
  • Controlling Stress
  • Symptoms
  • Causes
  • Solutions
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints
  • Organizing Meetings
  • Preparing the Agenda
  • Taking Minutes
  • Managing Time
  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others
  • Using the Telephone Properly
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments


Code Courses Title Date Venue Price Request
OP05 Excellence In Secretaries & Office Managers
17 Mar to 21 Mar 2018 Dubai contact us
15 Jul to 19 Jul 2018 Istanbul contact us
15 Sep to 19 Sep 2018 cairo contact us
15 Dec to 19 Dec 2018 Sharm El-Sheikh contact us

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