Excellence In Secretaries & Office Managers

Course Objectives

  • Define and understand the role of the office manager executive secretaries.
  • Acquire time management skills required for better office productivity.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

Who Can Benefit?

  • Administrators, assistant administrators, executive secretaries, office managers

Course Outline

  • The Role of the Office Manager/ executive secretaries
  • Perception Versus Reality
  • Competencies Required for Success
  • Effective Communication Skills
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Written Communication
  • Style
  • Layout
  • Clear Writing
  • Proof Reading
  • Controlling Stress
  • Symptoms
  • Causes
  • Solutions
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints
  • Organizing Meetings
  • Preparing the Agenda
  • Taking Minutes
  • Managing Time
  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others
  • Using the Telephone Properly
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments


Code Courses Title Date Venue Price Request
OP05 Excellence In Secretaries & Office Managers
15 Sep to 19 Sep 2018 cairo contact us
15 Dec to 19 Dec 2018 Sharm El-Sheikh contact us

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