Advanced Telephone Skills

Course Objectives

  • This Professional Telephone Skills Course will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.

Who Can Benefit

  • Anyone who deals with customers on the telephone

Course Outline

  • The importance of first impressions
  • How to come across as helpful and interested as possible; incoming calls
  • Listening to customers to find out what they really want
  • Tips on how to professionally handle complaints
  • How to re-route calls and handle a switchboard
  • Remaining calm under pressure
  • How to deal with difficult or impatient clients as well as delays
  • Outgoing calls
  • How to plan your call so you stick to your main goal
  • Tips on how to take relevant notes to help you in future calls
  • Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern

Code Courses Title Date Venue Price Request
OP02 Advanced Telephone Skills
14 Apr to 18 Apr 2018 Istanbul contact us
12 Aug to 16 Aug 2018 Sharm El-Sheikh contact us
14 Oct to 18 Oct 2018 cairo contact us
09 Dec to 13 Dec 2018 Dubai contact us

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