Methods Of Using Modern Technology In Administrating

Course Objective

  • Understanding the roles of Office Administrator and Personal Assistant
  • How you can Managing Time and Stress
  • Gain Communication Skills
  • Desk Management
  • Written communication Skills
  • Supervising administrative staff

Who Can Benefit

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants

Course Outline

The Office Administrator & Personal Assistant’s Roles

  • The competence model and the competencies of effective Office Administrators, Executive Secretaries and Personal Assistants
  • Organizational structures and cultures
  • Managing working relationships

Managing Time and Stress

  • Time stealers and personal style
  • Helping others manage time
  • Managing interruptions and access
  • Planning and priority setting
  • Daily routines
  • Introduction to project management techniques
  • Monitoring progress
  • Dealing with crises
  • Understanding and managing stress in self and others

Communication Skills

  • Avoiding communication breakdown
  • Listening skills
  • Assertiveness
  • Managing requests
  • Managing conflict
  • Giving and receiving delegation
  • Constructive criticism skills
  • Meetings

Desk Management

  • Office layout and ergonomics
  • Information systems
  • Managing the paper load
  • Getting the best from e-mail and office technology

Written communication Skills

  • Report and letter writing
  • Taking notes and writing minutes
  • Editing and proof-reading skills

Supervising administrative staff

  • Motivating
  • Coaching and training staff
  • Appraisal

 

Code Courses Title Date Venue Price Request
OP01 Methods Of Using Modern Technology In Administrating
11 Mar to 15 Mar 2018 Istanbul contact us
08 Jul to 12 Jul 2018 Dubai contact us
09 Sep to 13 Sep 2018 cairo contact us
09 Dec to 13 Dec 2018 Sharm El-Sheikh contact us

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