Methods Of Using Modern Technology In Administrating

Course Objective

  • Understanding the roles of Office Administrator and Personal Assistant
  • How you can Managing Time and Stress
  • Gain Communication Skills
  • Desk Management
  • Written communication Skills
  • Supervising administrative staff

Who Can Benefit

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants

Course Outline

The Office Administrator & Personal Assistant’s Roles

  • The competence model and the competencies of effective Office Administrators, Executive Secretaries and Personal Assistants
  • Organizational structures and cultures
  • Managing working relationships

Managing Time and Stress

  • Time stealers and personal style
  • Helping others manage time
  • Managing interruptions and access
  • Planning and priority setting
  • Daily routines
  • Introduction to project management techniques
  • Monitoring progress
  • Dealing with crises
  • Understanding and managing stress in self and others

Communication Skills

  • Avoiding communication breakdown
  • Listening skills
  • Assertiveness
  • Managing requests
  • Managing conflict
  • Giving and receiving delegation
  • Constructive criticism skills
  • Meetings

Desk Management

  • Office layout and ergonomics
  • Information systems
  • Managing the paper load
  • Getting the best from e-mail and office technology

Written communication Skills

  • Report and letter writing
  • Taking notes and writing minutes
  • Editing and proof-reading skills

Supervising administrative staff

  • Motivating
  • Coaching and training staff
  • Appraisal


Code Courses Title Date Venue Price Request
OP01 Methods Of Using Modern Technology In Administrating
22 Jun to 26 Jun 2019 cairo Contact us
17 Aug to 21 Aug 2019 Istanbul Contact us
16 Nov to 20 Nov 2019 Sharm El-Sheikh Contact us
21 Dec to 25 Dec 2019 Dubai Contact us

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