Course Outline

Crisis Management in Organization Development

• What are the differences between risk, problem, emergency, crisis, disaster, and catastrophe?
• How should an organization conduct a risk audit?
• How is a crisis team formed and what does it do?
• What are the stages of crisis management?
• What do managers need to know and do to facilitate a recovery?

Crisis Management-A Leadership Challenge

• Essential Elements of Crisis Management
• Crisis Management Realities
• ICS and Command Center Structures
• Crisis Communication
• The NEW Communication Channels
• Patterns of Media Response & Media Relations
• Common Crisis Mistakes
• Crisis Table Top Scenarios
• Mock Press Conferences

Security Actions in Crisis & Emergency Management

• Terms and definitions
• Emergency situation
• Fire
• Bomb Threat
• Firing / Grenade Lobbing
• Fall from Escalator
• Fall On Track
• Attempt To Kidnap
• Eve Teasing / Molestation
• Heart Attack
• Fainting

What Is ICS?

Incident command system ICS

• Background
• Introduction
• Definitions
• Requirement of ICS
• ICS History
• What Is ICS?
• ICS Purposes
• What types of Incidents Require the Use of ICS?
• ICS Benefits
• Five Functions of ICS
• ICS Summary
• Standardization:  Common Terminology
• ICS Essential Requirements
• Manageable Span of Control
• Command
• Incident Command System History
• Chain of Command
• Unity of Command
• Integrated Communications
• Consolidated Action Plans (AP)
• Reliance on an Incident Action Plan
• Elements of an Incident Action Plan
• Resources:  Tactical & Support
• Integrated Communications
• Accountability
• Hazardous Material Response
• Incident Level Response Plan
• Response Teams & Activation Plans
• Mitigation & Preparedness
• Personal Preparedness
• Emergency Kits
• Pre-designated Command Centers
• Comprehensive Resource Management
• ICS Organizational Chart
• Modular/ Scalable Organization

FIELD COMMAND -(Basic ICS)

• Management by Objectives
• Overall Priorities
• Health Hazards
• Exposure
• Personal Factors
• Hazard and Risk Assessment
• Risk
• Hazards Versus Risk
• Decide on Site Entry
• Control of the Scene

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