Course Objective

• the written and unwritten rules of official protocol and business etiquette
• International cultural norms and variations.
• Principles of protocol and etiquette
• Flawless professional and personal conduct
• Preparing and hosting VIP visits and occasions
• International and local variations
• The topics covered by each module are detailed below.
• Understand the universal principles of protocol, etiquette, courtesy and manners
• Navigate and manage interpersonal dynamics in important encounters
• Make a good impression and avoid causing offence or embarrassment in high profile situations
• Display appropriate international business etiquette in many contexts
• Prepare and host VIP visits and formal occasions
• Interact respectfully with people from many cultures, nations and regions

Who Can Benefit.

• Anyone required to interact with important individuals and concerned to ensure that these interactions pass off as professionally as possible

Course content

• Principles of protocol and etiquette

• Understanding protocol
•  conventions of official interaction, collective, personal and written
• Understanding etiquette: conventions in social behavior and expected behavior patterns
• Courtesy and manners
• Official diplomatic and royal protocol
• Business, social and cultural considerations

• Flawless professional and personal conduct

• Will is a practical primer in conventions and behaviors that create a good impression and avoid causing offence in personal and business etiquette.
• Universal expectations for personal behavior
• Personal etiquette for formal occasions and encounters
• International business etiquette: universal best practice
• Local and regional business and social differences

• Preparing and hosting VIP visits and occasions

• Preparing, managing and executing the protocol dimension of VIP visits and formal occasions.
• Preparing for official visits
• Protocol at events and summits
• Protocol planning, liaison and logistics
• Practical hosting skills
• Risk assessment and contingency planning
• Troubleshooting: avoiding mistakes and slip-ups

• International and local variations

• International and regional differences in protocol and etiquette between different cultures and nations.
• In-depth country and region profiles

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