Course Objective.

• Self-Confidence mean
• Obstacles to our Goals
• Communication Skills
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations
• Coping Techniques
• Dealing with Difficult Behavior

Who Can Benefit.

• Top Management and Executives

Course content

• Self-Confidence mean
  • What is assertiveness?
  • What is self-confidence?
  • The four styles
•  Obstacles to our Goals?
  • Types of negative thinking
  • Case study
  • Personal application
• Communication Skills
  • Listening and Hearing
  • Asking questions
  • Body language
•  The Importance of Goal Setting
  • Why goal setting is important
  • Setting SMART goals
  • Our challenge to you
• Feeling the Part
  • Identifying your worth
  • Creating positive self talk
  • Identifying and addressing strengths and weaknesses
•  Looking the Part
  • The Importance of appearance
  • The role of body language
  • First impressions count
• Sounding the Part
  • It's how you say it
  • Sounding confident
  • Using "I" messages
• Powerful Presentations
  • What to do when you're on the spot
  • Using STAR to make your case
• Coping Techniques
  • Building rapport
  • Expressing disagreement
  • Coming to consensus
•  Dealing with Difficult Behavior
  • Dealing with difficult situations
  •   Key tactics

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