Course objective

• learning how to motivate people and build successful teams
• developing communication skills to communicate effectively verbally in all situations, with all people
• an increased confidence and the ability to influence people positively
• how to apply assertiveness skills in leading and managing an organization
• learning how to solve problems creatively and develop and sound decision-making techniques
• developing and applying negotiation skills and techniques to a range of situations

Course outline

Setting Objectives and Targets

• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Improve organization, team and individual performance with quantifiable targets
• Monitoring, measuring and feeding-back results

Leadership

• Vision, roles and responsibilities of an inspirational leader
• Qualities, skills and commitment required
• Adapting leadership styles to different situations
• Overcoming the challenges of leadership

Motivation

• Factors which motivate you and others
• Achieving organisational goals with a motivated workforce
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Team Building

• Characteristics of an effective team
• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding

Verbal Communication Skills

Written Communication Skills

Influencing skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Presentation Skills

• Research the people in the audience and their objectives
• Approach, structure, content and methods to meet audience requirements
• Anticipate, prepare and practice answers to difficult questions and awkward questioners
• Overcome nerves, project your voice powerfully and keep audience attention

Creative Problem Solving and Decision Making

• Analysis of causes, symptoms and implications of a problem
• Generating a range of creative solutions
• Prioritizing options against objective criteria to make a decision
• Implementing decisions, evaluating results and responding to feedback

Time and Stress Management

• Prioritising and organizing work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout

Negotiation Skills

• Pre-negotiation preparation on all aspects of the negotiation
• Styles, techniques and skills of a good negotiator
• Tricks people may play on you
• Close with a win-win result for all

Who Can Benefit?

• Directors of Departments
• Deputy Directors of Departments
• Heads of Departments
• Deputy Heads of Department
• Senior Managers
• Advisers to Senior Management
• Senior Project Managers

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